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Policy


Refund & Shipping Policy

 

Serphies Wigz Collection is NOT responsible for any improperly fitting units if you failed to send in your correct head measurement size. All units are custom made to fit clients, you are UNABLE TO RETURN THE UNIT.  

NO REFUNDS. ALL SALES ARE FINAL!

Custom wig orders take between 7-14 business days to complete, which can vary depending on the volume of orders. During sales, please expect turnaround times to be extended up to 7-21 business days. If you have not received tracking information by the 7-21 business days, please contact us via email for further assistance. 

Sezzle payments will only be accepted on orders of $200 or more.  You will be fully refunded if you checkout with Sezzle on items under $200.

Serphies Wigz Collection is NOT responsible for any damaged, delayed, or LOST packages once it is in USPS possession.